Shipping policy

Last updated: 12 October 2026

UK delivery

We currently deliver to addresses in the United Kingdom. Orders are dispatched from 22 Mulberry Gardens, Scunthorpe DN16 3FR, UK.

Shipping cost

Standard UK shipping is free on all orders, with no minimum purchase amount.

Processing and delivery times

  • Order cut-off: 2:00 PM UK local time (GMT/BST), Monday–Friday.
  • Handling time: 1–2 business days.
  • Transit time after dispatch: 3–8 business days.
  • Total estimated delivery: 4–10 business days from ordering.

Orders placed after the cut-off, at weekends or on UK public holidays begin processing on the next business day. Business days exclude weekends and UK public holidays. Delivery times are estimates and may be affected by carrier disruptions or peak periods.

Tracking

Once your order is dispatched, we email your shipping confirmation and tracking information.

Charges and delays

Our UK orders are dispatched domestically; customers are not asked to pay import customs duties for these deliveries. If delivery is delayed or tracking has not updated, contact us with your order number so we can investigate.

Returns

Please see our Return & Refund Policy for return conditions, postage responsibilities and refund times.

Contact Us

For questions about products, orders, delivery or returns, please contact us.

Business Name: Sole Kick

Address: 22 Mulberry Gardens, Scunthorpe DN16 3FR, UK

Email: support@solekick.co.uk

Phone: +44 7891 783231

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (UK local time, GMT/BST), excluding UK public holidays.