Refund policy

Last updated: 12 October 2026

We accept returns of defective and non-defective products within 30 days of delivery. This policy applies to UK orders and does not limit your statutory consumer rights.

How to request a return

Email support@solekick.co.uk with your order number and the item you wish to return. For our voluntary 30-day returns service, please contact us within 30 days of delivery and send the item back promptly after receiving return instructions.

Return condition

For change-of-mind returns, items should be unworn outdoors, unwashed and undamaged, with tags and original packaging where available. You may open packaging and reasonably inspect or try on shoes and clothing as you would in a shop. Opening packaging alone does not prevent a return. Handling beyond what is necessary to assess the item may result in a deduction for diminished value where the law allows.

Faulty, damaged or incorrect items

If an item is faulty, damaged on arrival, incorrect or not as described, contact us so we can arrange an appropriate refund, replacement or other remedy under your statutory rights. These rights are not restricted by our change-of-mind return conditions or the 30-day voluntary return window.

Return method and address

Returns are accepted by post. Send returns to:

Sole Kick — Return Address
22 Mulberry Gardens, Scunthorpe DN16 3FR, UK

Please include your order number. Retain proof of postage and consider a tracked service.

Return postage and fees

You pay return postage for change-of-mind returns. We cover reasonable return postage for faulty, damaged, incorrect or not-as-described items; contact us to arrange the return. We do not charge a restocking fee.

Refunds

Refunds are issued to the original payment method in GBP. We aim to process refunds within 7 business days of receiving and inspecting your return. For statutory cancellations, we refund within 14 calendar days of receiving the goods back or receiving evidence of their return, whichever is earlier. Your payment provider may take additional time to show the credit.

Your cancellation rights

For ordinary goods bought online, you may notify us that you wish to cancel within 14 days of delivery without giving a reason. You then have a further 14 days to send the goods back. We refund the standard outbound delivery cost if paid; any extra cost for an upgraded delivery service is not refundable under the statutory cancellation right. Sale items retain the same statutory rights as full-price items.

Exchanges

Contact us to request an exchange. Exchanges depend on availability; if your preferred item is unavailable, we can arrange a return and refund instead.