FAQs

Where do you deliver?

We deliver within the United Kingdom. Orders are dispatched from 22 Mulberry Gardens, Scunthorpe DN16 3FR, UK.

How much is shipping?

Standard UK shipping is free on all orders, with no minimum spend.

How long does delivery take?

Estimated delivery is 4–10 business days, including 1–2 business days handling and 3–8 business days transit. Our cut-off is 2:00 PM UK local time (GMT/BST), Monday–Friday. Weekends and UK public holidays are excluded. See our Shipping Policy.

Which payment methods can I use?

Use the card or payment options displayed at checkout. Shop Pay, Apple Pay and Google Pay are supported where available for your device and card. Payments are in GBP (£).

Can I return my order?

We accept defective and non-defective returns within 30 days of delivery. You may reasonably inspect or try on items; opening packaging alone does not prevent a return. Change-of-mind items should be unworn outdoors, unwashed and undamaged. Your statutory rights remain unaffected. Read our Return & Refund Policy.

Where do I send a return, and who pays postage?

Return Address: 22 Mulberry Gardens, Scunthorpe DN16 3FR, UK. You pay change-of-mind return postage. We cover reasonable return postage for faulty, damaged, incorrect or not-as-described items; contact us first to arrange this.

How do I contact you?

Email support@solekick.co.uk or call +44 7891 783231, Monday–Friday, 9:00 AM–5:00 PM UK local time (GMT/BST), excluding UK public holidays.